Terms and conditions

By placing an order through this website it is assumed you have read and agree to the following retail Terms and Conditions

Your Order

  1. All prices are inclusive of VAT at the prevailing rate unless noted otherwise.
  2. At the time we accept your order you will be required to pay the full order value before delivery can be organised. The balance must be paid within 7 days of our notice informing you that we are holding the goods ready for delivery. Goods remain the property of the Company until paid for in full.
  3. Payment can be made either by bank wire, Paypal, cash or card.
  4. For distance sales where you have not visited the store, you have the legal right to cancel your order within 7 days of receiving your goods. Regrettably, items cannot be returned once assembly is part or fully completed, unless the item is deemed faulty by the manufacturer. The goods must be returned in their original condition and packaging to our warehouse at your own cost. If required we can arrange for our delivery team to collect the items from you and can provide a quotation upon request. Upon inspection at our warehouse we will arrange a refund minus any collection charges. Our sales team will be happy to clarify the arrangements if you have any queries. This policy does not apply to faulty or damaged goods which are described below.
  5. For in-store orders any amendments or cancellation requests made after the date of order will be at the discretion of the Company. Provided the item has not been shipped, we will normally refund all monies paid if an order is cancelled within 72 hours from the time of order. Unfortunately, cancellations after this time will be subject to a 30% charge (50% for trade orders) of the full order value. Additionally, cancellation of an order after the goods have been received into our warehouse will be subject to a 50% charge of the full order value. Please note that if your items are being made to order, are customised, or are a factory order, we cannot accept cancellations or returns, only in the instance that the item(s) are confirmed damaged or faulty by the manufacturer.
  6. Items that are described as ‘clearance’ are sold on an ‘as seen’ basis and are neither returnable or refundable.

Returns policy

Before production begins we ask you to confirm in writing that the product is correct and that you wish to continue with the order. Any changes after this maybe subject to an addional charge. No refunds or exchanges can be given unless the item is deemed to be damaged or faulty.

Delivery Time

The majority of our furniture is located in Doornspijk and is prepared for each order individually. Whilst we do try to accommodate deliveries on a day which is convenient for you our forwarders are not in every post-code area every day so your delivery will be arranged according to which day our forwarder is in your area. Please advise us should you require further details or have any specific delivery needs.
The delivery date and time slot given is approximate and may change due to circumstance beyond our control. If your order is delayed we will endeavor to inform you as soon as possible, however, we are unable to accept liability for consequential losses as a result.

Delivery Service

It is your responsibility to check that the furniture you have purchased can be delivered to your property. In the event that your order cannot be delivered due to access problems then we will charge for storage and re-delivery as necessary. In the event that goods have been made to order and they cannot be delivered for this reason we cannot offer a refund so please check your measurements carefully. It is your responsibility to inform us of any difficulties that may be encountered when delivering to your property and this must be documented on the sales form. We will, whenever possible deliver to the room of your choice, but the Company is only responsible for delivery to your building door at street level.
If the customer fails to collect or accept delivery of the goods within 2 weeks of notification of availability, or if for any reason you cannot accept the delivery on the date agreed we will charge storage at a cost of € 8 per cubic metre per week, with a minimum of 1 cubic metre and no partial amounts.

Delivery Time

Please check that your items are delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be clearly stated on the proof of delivery notification form. Please ensure you thoroughly inspect your furniture before you sign the proof of delivery, as we are unable to accept claims after our assemblers have left the delivery address.


The guarantee does not cover defects which are brought to your attention before you agree to purchase the goods, and which are noted on the sales invoice. Notification of defects are mentioned on each productpage on our website.

Customer Service

If you have any enquires prior to receipt of your order or after delivery; please contact us on +31 629 297 007 or e-mail to info@doctordecorum.com